Sales Quality Assurance Specialist in Mate academy

We are Mate academy - an EdTech startup with a technological, gamified, AI-friendly LMS platform where people learn IT specialties. Try it! Our mission is to help 1 million people worldwide build their careers in IT. Already, 3500+ graduates have landed their first IT jobs in just 4 months of training. Successfully launched our business in Poland and Brazil and have plans to expand to other countries. We are looking for our best Sales Quality Assurance Specialist who will play a crucial role in evaluating the performance quality of our sales team in their interactions with customers. You will be responsible for monitoring inbound/outbound calls, emails, and chats to ensure adherence to company policies and procedures, as well as to assess sales managers' performance. Additionally, you will contribute to the development, creation, and implementation of quality processes and procedures influencing revenue growth after correcting mistakes. What will you need to succeed: 2+ years of experience in QA, training, coaching, or sales required Proficiency in sales processes, including key stages and goals Experience with key metrics and process effectiveness indicators Excellent verbal, written, and interpersonal communication skills Self-motivated and proactive mindset Strong listening and analytical skills Effective time management abilities Capability to multitask and thrive in a fast-paced, team-oriented environment Advanced proficiency in Google Sheets, Docs, Slides, Forms, and CRM systems Critical thinking and a systematic approach to work with a focus on high-quality standards Your tasks will be: Listen to incoming and outgoing calls to ensure the application of correct sales techniques. Complete quality assurance checklists for further analysis. Contribute to the design of call monitoring formats and quality standards. Conduct call monitoring and provide trend data to the Team Leads and Head of Sales. Monitor team performance and deliver detailed feedback at both team and individual levels. Prepare and analyze internal quality reports. Develop, update, and maintain team scorecards and rating scales. What you'll find when working at Mate: A mission to help 1M of people to start their careers in tech; No bureaucracy Freedom to make own decisions and influence business Unlimited paid vacation; A cozy office in the center of Kyiv, completely autonomous and ready to work in any force majeure in winter. We have our own bomb shelter. Free English classes (twice a week) Performance/salary review every 6-12 months Lunches paid for by the company (if you work in an office) Apple equipment for your comfortable work An incredible team that cares about what they do, which makes work an exciting adventure. Recruitment process: Talent acquisition screen - 45 min Test Task Tech Interview - 1 hour Culture fit interview - 1 hour 15 min Does this offer match your career goals? Then let's get acquainted!