Sales Development Representative (SDR) in IPLAND

Sales Development Representative (SDR)

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IPLAND is an international product IT company. We open new non-standard ways to solve business challenges by providing global cloud services (SaaS) based on the sharing economy and artificial intelligence capabilities.

In addition to creating innovative software products, we provide a full cycle of services for their use: launch, training, administration, development and automation of customer processes, technical support and business analyst consultations.

Our main specialization is improving the efficiency of business processes of manufacturers, distributors, merchandising agencies and retail chains in the CPG (including FMCG) and pharmaceutical industries.

-120+ employees in the team;
-160+ clients in 8 countries, including: PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris and others;
-15,000+ users of our services;
-Gold partner of Microsoft.

It is important for us:

-Enthusiasm - making customers happy is possible only by being in love with your business;
-Trust is the foundation of building all relationships within the company and beyond;
-A sense of beauty is an attitude towards quality in all its manifestations;
-Simplicity - Simplicity needs no explanation.

Sales Development Representative is an employee who handles potential leads (both inbound and cold). This is the first person in the company with whom the client communicates after leaving a request on the website, by mail, or by dialing the company's work phone.

The main value of an SDR is to conduct a preliminary consultation, identify a key need, arrange a meeting and pass the ice further down the sales funnel to the BDM.

Professional and personal competencies:

-Experience in the position of SDR/Sales Manager from 2 years;
-Skills of active listening and establishing contact with the interlocutor;
-Negotiating skills and handling objections;
-Attention to details - remember and record information;
-Ability to switch between tasks;
-English language at the intermediate level;

Personal qualities:

— Purposefulness (to develop in this field, to be motivated by one's own results).
—Empathy (being able to listen and understand what the interlocutor feels in a certain situation, his mood).
— Flexibility and adaptability (pick up new hypotheses and approaches, learn new things).
- Organization (ability to manage time and planning).

Nice to have:

-Working with LinkedIn Sales Navigator, Snov.io, Reply.io, Lemlist (tools for finding contacts and cold-outreach ).

Main tasks:

- Qualification of incoming leads that come from different channels (requests from forms on the website, incoming emails and calls);
— Work with the customer base in CRM:
— Appointment of meetings with potential customers (processing contacts of companies of interest to us).
— Searching for missing contacts and enriching existing customer cards in CRM.
—Maintaining the relevance of the company's customer base;
— Communication with potential customers with the help of cold-outreach companies;
— Carrying outdetailed negotiations with clients (sales pitch);
—Processing of objections, assistance with problems and questions that the client may have during the first communication;
—Reporting of work done.

Working conditions:

-Remote or hybrid work mode, there is an opportunity to work permanently in the office if desired;
-Office in Kyiv, a 15-minute walk from the Svyatoshyn metro station;
-The office is provided with shelter and everything necessary for autonomous work during power outages and blackouts;
-Partial compensation of medical insurance after passing the trial period;
-Paid vacation 21 working days and sick days;
-Privileged discount card of the WineTime chain of stores.