Sales Development Representative (m / f / x) in WebWave

What is WebWave?

WebWave is a website builder, i.e. an online tool that allows people without coding knowledge to create websites. It's like Canva, Figma or Photoshop, but it is used by over 600,000 users from all over the world to create websites.

Description of your job

At WebWave you will support our users in creating websites without the need for coding. We are looking for someone who is not afraid to pick up the phone and talk to our clients about what brings them to us, what they expect from a creator, as well as help their websites appear on the Internet by offering them additional services. You will work in the growing Customer Success department. We care about building relationships and helping our users, so we don't want to "sell" just because the target agrees.

Responsibilities:

• Telephone contact with WebWave users
• Offering additional services in the field of online marketing - we know that a website is just the beginning of the adventure,
• Generating and forwarding leads - You won't have to worry about closing contracts, signing contracts or looking for decision-makers. This will be handled by another department, and you will still receive bonuses on closed contracts
• Customer education - we want each of our clients to know about our great support and where they can seek help on their own,
< li> Collecting Feedback - we want to find out what our customers like and what we should work on,
• Reporting in the CRM system and Google Suite tools

↘ Our requirements:

• Focus on developing and expanding skills,
• First experience in contact with a client,
• Ability to identify customer needs,
• Communication skills - you must be able to 'talk',
• Very good knowledge of the Polish language,
• Nice disposition and empathy, < /li>
• Google Suite support

We appreciate:

• Experience in a similar position (Customer Service, Customer Success or Sales),
• Experience working in SaaS,
• Knowledge of the basics of digital marketing,
• Knowledge of English at B2 level

We offer:

• Work based on a mandate or B2B contract,
• Basic salary + bonus based on results achieved,
• Flexible working hours,
• Casual atmosphere,
• Real impact on the product being created,
• Possibility to implement your own ideas

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⏰ Don't apply if:

• You don't want or don't like talking to clients on the phone, it will be the main part of your job,
• Are you looking for a full-time job? remote,
• You want to follow established patterns