Sales & Customer Service Specialist @ WorkTime Expert in WorkTime Expert

Job advertisement: Sales & Customer Service Specialist
Place of work: Kraków
Form of employment: B2B contract

We are looking for an organized and meticulous person for the position of Sales & Customer Service Specialist. If you are a person who can provide high-quality customer service, build positive relationships with companies from the professional services industry and like to convey knowledge in an understandable way, this job is for you!

We offer:

• Employment based on a B2B contract
  
• Salary in the amount of PLN 6,000 - PLN 10,000. PLN net per invoice
  
• Benefits to choose from (MultiSport card or health insurance - private medical care).
  
• Independence in action
  
• Co-financing of development training
  
• Comfortable workstation + fast computer with 2 monitors
  
• I work from Monday to Friday with flexible hours (you decide what time you start working within the range of 08:00 – 10:00).
  
• At the beginning, only stationary work in the operational office at the Dębnicki market square in Krakow, later hybrid work is possible.

The recruitment process will consist of:
1. CV verification,
2. Online job interview using the Assessment Center.
3. Final interview in the operations office.

• Ability to establish contacts with people and freedom in conversations with B2B clients at
  level of business owners / financial directors, etc.
  
• High independence in planning your work (you plan your calendar yourself)
  
• Well-developed communication skills and attention to creating coherent offers in terms of visual and substantive content
  
• Knowledge of English at an intermediate level communicative.
  
• If you managed to notice that we do not require experience - this is indeed the case - if you are willing to learn and are open to feedback, then this is the job for you
< p> Welcome:
• Experience in selling products in the SaaS model. Experience in a similar position.
  
• Experience working in Pipedrive CRM.
  
• Knowledge of marketing tools and social media.

Job advertisement: Sales & Customer Service Specialist
Place of work: Kraków
Form of employment: < b> B2B contract

We are looking for an organized and meticulous person for the position of Sales & Customer Service Specialist. If you are a person who can provide high-quality customer service, build positive relationships with companies from the professional services industry and like to convey knowledge in an understandable way, this job is for you!

We offer:


• Employment based on a B2B contract
  
• Salary in the amount of PLN 6,000 - PLN 10,000. PLN net per invoice
  
• Benefits to choose from (MultiSport card or health insurance - private medical care).
  
• Independence in action
  
• Dofinarranging development training
  
• Comfortable workstation + fast computer with 2 monitors
  
• Work from Monday to Friday with flexible hours (you decide what time you start working in the range 08:00 – 10:00).
  
• At the beginning, only stationary work in the operational office at the Dębnicki market square in Krakow, later hybrid work is possible.

The recruitment process will consist of:
1. CV verification,
2. Online job interview using the Assessment Center.
3. Final interview in the operations office.

,[Onboarding New Customers Helping new customers get started using the WorkTime Expert system (training, demonstrations and early support). , Building Relationships - Regularly check in with customers to understand their needs and goals and ensure that WorkTime Expert is helping them achieve them. ,Customer Success Analysis - Monitor how customers use the system, identify problems or obstacles, and propose solutions. , Churn Prevention - Anticipating and preventing situations where a customer may churn from a service by offering additional support or resolving issues. , Collecting Feedback - Obtaining feedback from customers about their experiences and forwarding it to appropriate departments within the company to improve products or services. , Troubleshooting - Help customers resolve technical, functional or usage issues. Service by phone, e-mail or via chat. , Answering questions - Answering customer questions about product features, contract terms, payments and other issues related to the use of the service. , Forwarding Tickets - When necessary, forward more complex tickets to other departments, such as engineering or sales, for faster resolution. , Creating support materials - Develop guides, knowledge base articles, video tutorials and other materials to help customers solve problems on their own. , Customer Satisfaction Monitoring - Track customer satisfaction levels and ensure that their issues are resolved to their satisfaction.]
Requirements: SaaS
Additionally: Sport subscription, Training budget, Private healthcare.