We are looking for an Sales / Account Manager to create long-term, trusting relationships with our customers. The Sales Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
The primary responsibilities for an Sales manager:
- Serve as the lead point of contact for all customer Sales / Account management matters;
- Build and maintain strong, long-lasting client relationships;
- Negotiate contracts and close agreements to maximize profits;
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
- Prepare reports on account status;
- Collaborate with sales team to identify and grow opportunities within territory;
- Assist with challenging client requests or issue escalations as needed.
Requirements & Skills:
- Proven work experience as an Sales Account Manager, Account Manager, Key Account Manager, Junior Account Manager or relevant role;
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel);
- Experience delivering client-focused solutions to customer needs;
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
- Excellent listening, negotiation and presentation abilities;
- Strong verbal and written communication skills.
Probation
Standard probation — 3 months (may be exceptional cases);