Retention Manager with knowledge Customer.io in CLARYFI

As a Retention Manager, you will have the opportunity to face interesting challenges! These tasks include developing and implementing effective customer retention strategies, analyzing customer data to identify trends and opportunities for improvement, conducting A/B tests for various audiences, and continually evaluating and improving the effectiveness of retention strategies. Additionally, you will need experience with retention metrics and tools such as CRM systems and Customer.io.

Company Overview:

Welcome to CLARYFI!

We are a rapidly growing IT ecosystem located in the picturesque coastal city of Varna, Bulgaria.

CLARYFI specializes in IT outsourcing and a wide range of consulting services. Our expertise lies in creating state-of-the-art digital solutions, customized to meet specific business requirements. With a strong emphasis on innovation and adaptability, we have positioned ourselves as the preferred partner for our clients, excelling in delivering solutions that foster trust and operational excellence.

Work is possible in the next locations:

• Odessa, Ukraine.
• Varna, Bulgaria (the company provides a relocation package).
• Remote.

Responsibilities:

• Develop and implement customer retention strategies.
• Analyze customer data and behavior to identify trends and opportunities for improvement.
• Utilize customer relationship management (CRM) software to track customer interactions.
• A\B test for a different audience.
• Monitoring relevant metrics for customer goals and keeping account overviews.
• Continuously evaluate and improve the effectiveness of retention strategies.

Requirements:

• About 2 years of experience in a similar position.
• About 1 year of experience with Customer.io.
• Experience with retention metrics.
• English skills — at least В1.

Knowledge tools: CRM system, Customer.io.

Benefits:

• Full-time with flexible hours from 9 (10) to 18 (19) Monday-Friday.
• Paid vacation in the amount of 20 working days, 12 paid public holidays and 12 paid sick leave.
• Availability of a relocation package.
• All set up for comfort and creative daily life in the office.
• Daily business lunches from the restaurant of traditional Bulgarian and Eastern European cuisine.
• Regular team building events.
• Ability to grow professionally within the company.

If you recognize yourself in this description we encourage you to apply for this exciting opportunity.

We look forward to welcoming you to the Claryfi team and working together to achieve our shared goals!

To Apply:

You can contact us and send your CV by email: [email protected] or telegram @Kate_Zve