Retention Manager (SOFTSWISS) in talentC

We are a recruitment agency talentC from the Genesis ecosystem. For over 10 years, our team has been helping scale leading businesses in Ukraine and worldwide by finding and hiring specialists from Trainees to C-level positions.

About the company:

Our partner SOFTSWISS, a global leader in iGaming software, has its headquarters in Georgia, Malta, and Poland, with the team operating remotely from 12 other countries. With an official presence and gaming licences in multiple jurisdictions, we lead the industry in software solutions development, offering products like the Online Casino Platform, Game Aggregator, Sports Betting Platform, Affiliate Marketing Platform, and the BGaming brand. We follow and shape iGaming trends, receiving many awards and recognition for our projects.

Now we are looking for an experienced Retention Manager to join our team!

Responsibilities:

• All communications with users (e-mail, SMS, call centre, work with funnels of different segments).
• Constant research of newsworthy events, unique tournaments, and events to create unique communication.
• Audience segmentation, an increase in retention rate.

Requirements:

• At least 2 years in Gambling, including at least 1 year in Retention.
• Experience with call centres is not a priority for us, more important is experience with various funnels: chats, telegram groups, channel management, and social networks.
• You have an idea of how the tools work and can share what types of software and providers you have worked with.
• English level — from B2, should be conversational.
• Experience in conducting experiments and A/B tests. That is, you need to be able to show what was implemented in the product or marketing for the test group.
• Independence, willingness to interact with all teams, and write tasks for designers, and copywriters.

We’re waiting for your CV!