Retention Manager (German language) in Softsich

Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and capturing iGaming. We would like to strengthen the Retention Manager team, which strives to grow with us.

Areas of responsibility:

- Making phone calls to systematically collect feedback and identify customer needs.

- Encouraging customers to engage in activities and use additional services.

- Increasing the level of loyalty and the quality of customer service through a personal approach in communication.

- Dealing with objections.

- Close communication with the team to achieve common goals.

- Reporting, including translation or transcription of dialogues with clients if necessary.

Our ideal candidate has:

- 1 + years of experience in the position of Retention/account manager or in the field of customer service.

- Fluency in German (English will be a plus).

- Proactivity, ability to listen and hear, understand needs customers and teams.

- Experience in customer service in Europe, Canada and Australia.

- Experience in IGaming, finance or in the field of telephone sales.

Why us:

- Competitive salary with the possibility of growth.

- Unbelievable a friendly team, where everyone is ready to share their experience, help and support.

- 24 days of vacation, holiday greetings, team building and educational projects.

- Not a joule of energy for the aggressor country, related businesses or partners.

- Direct impact on the overall result.

Send your CV right now to find out more!