Retention Manager in Zionix

Join a team that is launching new projects and shaping the future of the iGaming industry.

Our ideal candidate:

• Experience of working in a call center or a similar position or in the field of sales from 1 year (required);
• A computer or laptop with Internet access and a USB headset;
• Ability to work with a PC;
• High level of communication, courtesy and patience;
• Competent language.

Responsibilities:

< li>Interact with customers by phone and email, demonstrating excellent sales skills with multiple bases (retention, sales, surveys, promotions, etc.). There are no cold calls;
• Introducing users to the company's products, their characteristics, current promotions and offers;
• Providing assistance in resolving customer issues when they arise, communicating with other company divisions;< /li>
• Increasing the level of loyalty and quality of customer service through a personal approach in communication;
• Adherence to company scripts;
• Identifying customer needs and clarifying information;
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We offer:

• Stable competitive salary (rate + KPI);< /li>
• Paid training;
• Remote work format;
• Work schedule 5/2 (09:00−18:00);
• Paid vacation and sick leave.