Retention manager in Meest China

Hello!

Meest China is looking for a Retention Manager!

Who are we? We are a team of market leaders in delivery from China, which has been providing customers with the best delivery service for more than 10 years.

We guarantee you:

• international experience: working in a company that leading positions in international logistics, and is included in the TOP-50 employers of Ukraine;
• financial stability: competitive salary and official employment - we are a reliable partner in your career;
• benefits package: choose one of the benefits after 3 months of work - health insurance, compensation for gym expenses, co-working, training, corporate catering or support of mental health;
• comfortable schedule: Monday-Thursday from 9:00 a.m. to 6:00 p.m., Friday from 9:00 a.m. to 5:00 p.m.;
• work in different work formats: in the office or in a hybrid way (the office is close to the Demiivska metro station);
• support at the start: our team is always ready to help you adapt and quickly integrate into the work process;
• free exchange of ideas: open communication for all important issues and new initiatives;
• corporate library: access to many interesting books and courses for your professional growth;
• bright corporate life: interesting events, corporate merch and much more;
• loyalty program: special discounts and offers for our employees.

Your main responsibilities:

• analysis of the reasons for the outflow and decrease in the volume of VIP clients based on data;
• formation and management databases of risky and inactive VIP customers;
• proactive contact with customers to return cooperation;
• restoration of trust after problem cases (delays, customs, losses, service);
• development of individual offers for returning customers (tariffs, bonuses, solutions);
• interaction with operational and logistics teams to quickly solve problems of customers;
• cooperation with Sales, VIP managers and customer service for a unified approach to the customer;
• participation in the development of retention strategies, loyalty programs and process automation;
• formation of regular reporting on returning customers.

For work, you will need:

• experience of working with VIP or key customers in the B2B segment;
• analytical thinking, ability to work with CRM, data and KPI;
• understanding of logistics processes and customer experience;
• strong negotiation and communication skills;
• high level of responsibility, proactivity and the ability to restore customer trust after problemscomplex situations;
• ability to build long-term relationships with clients;
• ability to work with objections and restore client trust;
• orientation on results, revenue and client development;
• stress resistance and ability to work with high expectations of VIP clients.

Recognize yourself? You are already halfway to your dream job!

Send your resume. If your experience meets the job requirements, we will contact you within 5 working days.

Join the "Meest China" team - open new horizons with us!