Retention manager in Marathon

Marathon is a Ukrainian retail chain with a 28-year history. We are among the TOP-5 Ukrainian retailers in the category of "goods for active recreation" and we work with global brands: Jack Wolfskin, ASICS, Adidas, Nike, Puma, Under Armor and others.

Now we are in an active phase of growth. This year we are opening 5 newstores, next year - another 10. The plans for the next 3 years include scaling to 50 stores in Ukraine. In parallel, we are building systematic work with the client base, because growth is not only new points, but also a strong repeat purchase.

Therefore, we are looking for a Retention manager - a person who thinks not in terms of discounts, but in numbers, segments and LTV. Someone who sees a client not as a one-time purchase, but as a long-distance one. What will be in the job?

• Manage the loyalty program: develop it, optimize the mechanics, analyze the effectiveness.
• Activate and reactivate the customer base: launch campaigns, return "sleeping" customers, increase frequency of purchases.
• Increase LTV: work with segmentation, behavioral data and personalization of offers.
• Generate, implement and test hypotheses: run A/B tests, measure the result and scale what works.
• Work with trigger communications - online and offline: email, SMS, Viber, push, checkout mechanics, personalized offers.
• Analyze indicators of retention, churn, frequency of purchases and build decisions based on data.

There will be a match between us if you

• You have experience in retention / CRM / loyalty program;
• You understand how to calculate LTV, ROMI and see customer behavior by numbers;
• You like to test hypotheses and not rely on "intuition";
• You know how to combine analytics, marketing and commercial logic;
• You want to build system, rather than launching one-off promotions.

Are you on our team? Then with us

• Competitive salary - we discuss individually;
• Rapid company growth and the opportunity to really influence the customer experience;
• Strong team of professionals and development support;
• Stable business with a clear strategy -28 years on the Ukrainian market;
• Culture of trust and autonomy, without micromanagement;
• Official employment from the first day;
• Hybrid work format - the schedule is agreed personally;
• Paid vacation - 24 calendar days days;
• The office is next to the metro (10-minute walk to the metro station "Palats Ukraina");
• Corporate 50% discounton chain goods.

If you feel that this is about you, send your resume and join Marathon. Networks where the customer is not a transaction, but a strategy.

We are on social networks:

• Facebook: https://www.facebook.com/marathon.ua/
• Instagram: https://instagram.com/marathon.ua
• TikTok:https://www.tiktok.com/@marathon.ua
• Site:https://marathon.ua/uk/