Retention Manager in Ekselente Ukraina, OOO

We are an international legal company specializing in providing comprehensive solutions in the field of registration and conducting international business, financial and crypto consulting. The company competently meets the needs of customers in the jurisdictions of the UAE, Bahrain, Qatar, Saudi Arabia, Latin America, Europe and Asia.

For the position of Retention Manager - we are looking for a specialist who will create and launch effective customer retention mechanisms, strengthen their loyalty and directly influence the growth of the company's profits.

This is a person who does not just propose solutions, but implements them, taking responsibility for the result.

Responsibilities:

• Audit of current CRM communications: email, SMS, messengers and chatbots;
• Configuration and optimization of trigger chains (welcome, retention, winback, etc.);
• Development of base segmentation: behavior, status, activity;
• Generation of hypotheses, launch A/B tests, performance analysis;
• Work in conjunction with the content team, designers, developers.
• Building a roadmap: creating and managing a roadmap to improve customer retention, prioritizing tasks based on data.
• Communication channels: email, push, SMS, messengers and chatbots; message frequency management.

Mandatory hard skills:

• Ability to build chains and manual segmentation
• Experience working with Tier-1 / Tier-2 audiences
• Strong analytical skills: ability to form hypotheses, test and evaluate results.
• English - B2+

Soft desired skills:

• Analytical and systems thinking;
• Understanding customer behavior and empathy;
• Communication and cross-functional interaction skills;
• Prioritization and task management;
• Ability to defend hypotheses and present business results;
• Critical thinking and attention to details;
• Time management;
• Flexibility and adaptability to changes in user behavior and the product.
• Desire to work in the company office.

What we offer:

• Salary tied to the dollar, $1000-$2000 per fork.
• Work schedule (from 9:00 a.m. to 18:00 ) there is also a lunch break and coffee breaks.
• Assistance with relocation (the company deals with relocation and helps with finding housing for an employee if you are not in Lviv)
• Comfortable office in Lviv and a modern CRM system
• Full HR support at all stages: from signing the offer to complete relocation.