Retention/Account Manager (EN/DE) in Softsich

Direct message the member who posted the job from Softsich Anhelina Nykishyna Looking for Retention/Account Manager (EN/DE) 🚀 Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and capturing iGaming. You have a great opportunity to join us as an Account Manager and reach the top together! Areas of responsibility: Making phone calls to systematically collect feedback and identify customer needs. Encouraging customers to take action and use additional services. Increasing the level of loyalty and quality of customer service through personal approach to communication. Handling objections. Close communication with the team to achieve common goals. Reporting, including translation or transcription of dialogues with clients as needed. Our ideal candidate has: 1+ years of experience as a Retention/Account Manager or in customer service. Fluency in English or German. Proactivity, the ability to listen and hear, understand the needs of customers and the team. Experience in customer service in Europe, Canada and Australia. Experience in iGaming, finance or in the field of telephone sales. Why us: Competitive salary with the possibility of growth. Incredibly friendly team, where everyone is ready to share experience, help and support. 24 days of vacation, greetings with holidays, team building and educational projects. Not a joule of energy on the aggressor country, related businesses or partners. Direct impact on the total score. Send your CV now to find out more! Show more Show less Type of employment Full-time