Renewal Specialist in Trigenx, LLC

In this role, you will own our renewal customer experience for our AE1 customer base (<$30K ARR). There are 1,000s of customers looking for a seamless way to continue service. This role will involve building out processes, A/B tests, de-escalating customers, proactively reaching out and negotiating with at-risk customers, and reporting out on progress to a senior-level audience. This role is ideal for individuals looking to develop both hands on operational experience and customer-facing presence to advance their careers. You will work closely with top-tier executives and will see up close how sales organizations succeed.This role requires strong business acumen, a passion for scaling organizations and streamlining operations, and an eagerness to constantly deliver data-driven improvements in a fast-moving environment. In addition to this, you will champion, role model, and embed our cultural values as we scale globally and across new offices.You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safelyYou have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over timeYou want to be with the best: Our high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. You are a team player: At our company, sales is a team sport. We help each other out by sharing best practices and focus on winning as a teamIn this role, you will:Work cross functionally to accommodate client needs for renewalOwn the auto-renewal component of the customer journeyOrganize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experienceCommunicate patterns and guide process improvement projects with Renewal LeadershipChampion, role model, and embed our cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesMinimum requirements for the role:2+ years of experience in sales, account management, sales operations, or other customer-facing positionsHigh level of interest in the IoT spaceExcitement around growing a sales careerMotivated to be in a goal-oriented, quota-carrying roleComfortable in a dynamic, customer facing environmentStrong organizational skills and business judgment with the ability to handle projects end-to-endBachelor’s degree from a 4-year institutionPowered by JazzHRlsL3SNSbNP Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Интернет-издательство