Specialist in technical support of remote banking services in Bank Kredit Dnipro, AT

Bank Credit Dnipro JSC invites final year students and professionals who want to develop a career in IT in the banking sector.

Main responsibilities:

• Ensuring high-quality technical support for corporate clients regarding the operation of the "Client-Bank", "Internet banking" systems and integration APIs.
• Reception, analysis, classification and resolution of incidents within the SLA framework, with further escalation of complex cases to the development or IT security.
• Installation, configuration and updating of client software (including crypto-protection components, KEP certificates, VPN connections).
• Identification of the causes of technical failures in the operation of banking systems (analysis of logs, network interaction, OS components).
• Preparation of technical documentation, update of the knowledge base, participation in process improvement support.
• Interaction with internal divisions of the bank (development, information security, operations department) for quick resolution of incidents.

Professional knowledge and skills:

• Experience work with SQL: analysis of logs, execution of SQL queries, analysis of results.
• Knowledge of Windows OS: services, registry, security policies, event log; basic administration.
• Understanding of network infrastructure: TCP/IP, VPN, SSL/TLS, proxy, firewall.
• Skills in preparing technical instructions, help and response templates.

Personal qualities:

• High level of customer orientation and communication.
• Ability to independently solve technical incidents of medium complexity.
• Attention to details, analytical thinking, responsibility.
• Teamwork and compliance with the bank's corporate standards.
• Orientation on service quality, speed of response and the result.

It will be an advantage:

• Experience of participating in the implementation or support of new versions of "Client-Bank iFOBS" systems.
• Understanding the processes of integration of banking systems through API.
• Knowledge of the principles of information security and data protection.

We offer:

• Experience of working in a modern bank with a developed IT infrastructure.
• Support and training from experienced specialists.
• Work schedule 18/7 - work in a team of three people who provide support to users throughout the week. Each employee works 3 days for 8 hours, after which he has 1 day off (the start time of the shift is agreed individually at the interview).
• The first three months - work in the office, then the format is possible:ryd, online or offline.
• Competitive remuneration and the possibility of professional growth in the IT direction of the bank.