Regional Operations Lead in Devart

A product that needs your involvement

We are the all-Ukrainian OnTaxi transportation ordering service.    

Every day, in every corner of the country, our team ensures safe, high-quality and caring execution of every trip with OnTaxi for hundreds of thousands of people.   

We have already achieved significant results, bringing our service to the TOP-3 Ukrainian ridehailing providers. We have many new ideas and ambitions. That is why we are expanding our team.     

Your future team of professionals:

• OnTaxi regional and city managers building one of the most effective regional ridehailing services in the country

• Data-driven team: analyzes demand, supply, AR/CR, seasonality and driver behavior on a daily basis. 

 
of orders

• You will launch new cities and scale existing ones: you will assess the potential of regions, open new areas, restore weak cities and improve the quality of service on the ground

• You will lead a team of city and regional managers, ensuring high quality of operations, fulfillment of SLA and operational disciplines

• You will increase key operational metrics: Acceptance Rate, Completion Rate, Response Time, Driver Availability, Supply Hours

• You will build an effective funnel of drivers — from registration to stable activities; you will optimize quality, rating, fines, churn

• You will launch local campaigns to attract and retain drivers: partnerships, referral programs, incentives

• You will improve the operation of offline centers and verification points, ensuring a stable influx of quality supply

• You will promptly resolve regional incidentsand service issues: driver shortages, mass cancellations, security and fraud issues

• You will build dashboards and regular operational plans, conduct data analysis and drive improvements

• Feed insights from cities to launch experiments and improving the user experience of drivers and passengers. data: you will structure signals from cities, conduct correlational and causal analysis to identify bottlenecks in the funnels of drivers and the work of city teams. 

font-style: normal">Experience of managing a team of 10+ people

• Understanding of unit-economics, key marketplace-metrics and specifics of the taxi segment  

• Skills in building SLAs and KPIs  

• Proficient in Excel/Google Sheets, ability to forecast

• Experience in building dashboards and creating queries for them

• Knowledge of statistical analysis methods (mean, median, variance, correlation, hypotheses)

with various data sources and reporting automation

• Data-driven approach in every decision. A strong analytical mindset and the ability to manage through metrics is a must

• You think in numbers, make decisions based on data, not intuition

• You can quickly understand complex data, see patterns and draw conclusions that are transformed into action. 

Additional skills:

• Higher education (preferably in the field of analytics, managementment, marketing).   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your CV meets the requirements of the position, we will contact you to clarify the details and schedule an interview within two weeks of submitting your application.    

Terms for providing feedback between interview stages can be up to two weeks.