AVT Bavaria Group is the official representative of the BMW Group in Ukraine, the list of car brands of the company also includes BMW, MINI, INEOS, Rolls-Royce, Aston Martin, Alpina and BMW motorcycles. Our company is recognized as a leader in the premium car market and always strives to achieve high standards of customer service.
We are looking for a Receptionist.
Requirements:- Higher education
- Good command of a personal computer / software
- Intermediate English and above
- Well-developed communication skills skills
- Developed business correspondence and oral communication skills
- Organizational skills
Responsibilities:- Meeting and supporting customers
- Determining customer needs and directing them to the appropriate department
- Receiving and distributing incoming calls
- Processing missed calls in the CRM system Stream Telecom
- Formation of reports according to the tasks set by the manager
- Keeping records of customer traffic
- Registration of correspondence: incoming and outgoing correspondence, documents, etc.
- Reception and processing of incoming requests in CRM systems
- Creating requests in the CRM system that are not automatically generated
- Checking the correctness of entering communication channels with by clients in the client's card
- Reception and transmission of correspondence by DHL, Ukrposhta and other courier services
- Cleanliness control in the showroom
- Preparation and formation of the work schedule
It will be a plus (but not necessary):- Experience working in a call center
- Experience working in a service center centers
- Technical knowledge
- Driver's license
Working conditions:- Work in a stable company
- Competitive salary
- Work schedule — from 08:00 to 17:00, 09:00 to 18:00 and 11:00 to 20:00 (40 hours per week)
- Official employment
- Social. package (food, medical insurance, life insurance, vacation and sick