Reactivation manager igaming in Bright Gaming

Job Overview

We are seeking an experienced and proactive Reactivation Manager to join our team. The Reactivation Manager will be responsible for reactivating inactive players through direct communication channels such as calls, WhatsApp, and other messaging services. The ideal candidate will have a strong background in customer relationship management, excellent communication skills, and experience with re-engagement strategies.

Key Responsibilities

• Results!
• Reactivation Strategy: Develop and implement effective reactivation strategies to bring inactive players back to the platform.
• Direct Outreach: Utilize direct communication methods such as phone calls, WhatsApp, and messaging services to engage inactive players.
• Personalized Communication: Craft personalized messages and offers tailored to the interests and behaviors of inactive players.
• Data Analysis: Analyze player data to identify patterns and opportunities for reactivation.
• Follow-Up: Conduct timely follow-ups with players to encourage their return and address any concerns or barriers to re-engagement.
• Reporting: Monitor and report on the effectiveness of reactivation campaigns, providing insights and recommendations for improvement.

• Customer Feedback: Collect and analyze feedback from reactivated players to improve future reactivation efforts.

   

Qualifications

• Experience: Minimum of 2 years of experience in a similar role within the online gaming or customer service industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and persuade customers.
• Technical Skills: Proficiency with CRM tools and communication platforms (e.g., Customer.io, Twilio, WhatsApp).
• Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of customer re-engagement techniques.
• Flexibility: Willingness to work flexible hours to accommodate different time zones and player schedules.

• Team Player: Ability to work effectively within a team and collaborate with various departments.

   

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Opportunity to work with a dynamic and innovative team

• Professional development and training opportunities

   

LuckyStart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.