Reactivation Manager in Retenza

Description

Retenza is a company specializing in comprehensive solutions for user retention in the iGaming sphere. Our main goal is to increase the level of customer loyalty and increase the duration of the client's interaction with the platform. We offer comprehensive support or separate services depending on business needs.

We are looking for a Reactivation Manager responsible for returning inactive clients to the platform and increasing their activity. The main task is to build effective communication with users who have stopped using the services, taking into account their individual characteristics and behavior.

Requirements

• Maintaining a reactivation cycle with at least 4 contacts during the month (approximately 1 contact per
• Before each contact - client profile analysis:
  • activity history
  • favorite games
  • reaction to offers
• Ability to select personalized communication depending on the type of client.
• Conducting live communication with the client in case of a response:
  • processing of objections
  • maintaining dialogue
  • motivation to return
• Control of results after contact: checking whether the customer has returned and further analysis of the effectiveness of the interaction.

Responsibilities

• Regular communication with inactive customers through available channels (email, chat, etc.).
• Building and maintaining long-term relationships
• Tracking results after each contact and recording changes in behavior
• Analyzing the effectiveness of communications and making adjustments to the approach.
• Working with objections and increasing the level of trust in the platform.
• Achieving reactivation targets

Will be a plus

• Good level of written English for communication.
• Empathy and customer orientation - the ability to understand customer needs and build loyal relationships.
• Developed critical thinking for decision-making in non-standard situations.
• Experience working with clients or in the field of iGaming will be an advantage.
• Ability to work with data and draw basic analytical conclusions.

Working conditions

• Work schedule: 5/2 with flexible days off.
• Fixed rate: $600 + performance bonus
• Opportunity for professional development in the iGaming field.
• Working in a dynamic environment with a focus on results and development of communication skills.

By joining us, you will receive:
- Work in a friendly andsupport team;
- English courses and psychologist services
- Ability to influence processes and results;
- Regular trainings and skill development;
- Experience working with an international product.

If you like to see the results of your work in numbers, influence user behavior and create highly effective retention mechanisms - this is the role for you! 
Respond to the vacancy and send us your resume