Quality Manager in Progaming Software

Quality Manager VIP/Call Center

We are a dynamic company in the field of I-Gaming with 10+ famous B2C gaming brands. Our company was founded in 2020 by a group of talented TOP managers, and now we have more than 500 people! We are regular participants in international conferences, and our brands are respected and popular among customers.

We are looking for an experienced Quality manager who will assess the quality of our technical support chats in online casinos . Your work will include analyzing the quality of customer service and making recommendations to improve the workflow of our operators.

Responsibilities:

- Analyzing data and providing analytical reports.

- Working with ticketing systems and customer communication tools such as chat, email and phone.

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- Interaction with the heads of the technical support department.

- Assessing the quality of work with technical support chats.

- Providing recommendations to improve the quality of customer service.

- Development of a KPI assessment system for operators.

Requirements:

- At least 1 year of experience in a similar position in the gambling industry.

- Deep understanding of processes and quality standards.

- Data processing and analysis skills.

- Developed communication skills both verbally and in writing, including chats.

- Experience with ticketing systems and customer communication tools such as chat, email and phone.

- Experience in developing, implementing and supporting training and development programs for technical support employees.

We offer:

- Stable competitive salary fee (rate + KPI).

- Remote work from anywhere in the world.

- Paid internship and training.

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- High-level corporate culture and an experienced team ready to provide support.

- Organization of corporate events and parties.

- Paid vacation, sick days and holidays.

Work schedule:

- Permanent work schedule 5/ 2 (10:00−19:00 Kiev time).

❗ If you are interested in the vacancy, then send your resume - you are exactly who we are looking for!