Quality Control Specialist (Everhelp) in Genesis

Everhelp isateam ofprofessionals creating fast-growing outsource support service for more than 40products all over the world. Weare always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with arelentless drive toturn ideas into actionable hypotheses and then into working business solutions.Now weare looking for Quality Control Specialist toensure continuous set upofthe new projects and accounts.Responsibilities: -Fulfill the Knowledge base;-Evaluate the Support Agents according tothe flows and internal requirements;-Create content for training sessions;-Regularly provide feedback tothe Support Agents;-Mentor the Support Agents and provide them with recommendations for improving their work;-Create and check the tests and questionaries torevise the Support Team’s knowledge ofthe internal workflows and product;-Communicate with the Product and Technical Team;-Create reports and analyze the current Quality Control rate ofthe Support Team;Requirements: -Experience inthe customer service space;-English level: Advanced;-Hands-on experience inquality assurance(at least 6months);-Great people skills and ability tocommunicate (negative) feedback;What weoffer: —Philosophy and conditions for your continued growth and development;—Large space for the involvement oftheir ideas and influence onthe product;—Large electronic library and access tofee-based online courses and conferences, internal talks, and workshops.Submit your resume and join our team!