Quality Control Specialist in Everhelp

Everhelp is a team of professionals creating fast-growing outsource support service for more than 40 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.Now we are looking for Quality Control Specialist to ensure continuous set up of the new projects and accounts.Responsibilities:-Review a subset of support agents’ conversations (emails only);-Assess support interactions based on established quality standards;-Accompany evaluations with meaningful and constructive feedback;-Discuss and explain feedback with agents in regular meetings;-Report support team’s performance to higher-ups;Requirements:-Experience in the customer service space;-English level: Advanced;-Hands-on experience in quality assurance(at least 6 months);-Great people skills and ability to communicate (negative) feedback;What we offer:- Philosophy and conditions for your continued growth and development;- Large space for the involvement of their ideas and influence on the product;- Large electronic library and access to fee-based online courses and conferences, internal talks, and workshops.Submit your resume and join our team!