Quality Control Manager (IGaming) in People for people

We seek a highly skilled and motivated QA Manager for VIP live chats to join our team. As a QA Manager, you will oversee the KPI report and conduct initial training for employees. Your attention to detail and ability to quickly process large amounts of information will be crucial in ensuring the quality of our operations.

Responsibilities:

• Manage and maintain KPI reports to assess the quality of employee work
• Conduct initial training for new employees, ensuring they understand the quality standards and procedures
• Collaborate with other departments to identify areas for improvement and implement effective QA strategies
• Monitor and evaluate employee performance, providing feedback and coaching when necessary
• Stay updated with industry trends and best practices to improve our QA processes continuously

Requirements:

• Fluent in English, with strong verbal and written communication skills
• Proven experience in QA management or a similar role
• Ability to analyze and process large amounts of data efficiently
• Excellent problem-solving and decision-making skills
• Detail-oriented with a strong focus on accuracy and quality
• Strong organizational and time management skills

If you are passionate about maintaining high standards of quality and enjoy working in a fast-paced environment, we would love to hear from you. Join our team and contribute to our commitment to excellence.

We Offer:

• Competitive salary commensurate with experience
• Remote work
• 5/2 work schedule
• Opportunity to work in a dynamic and collaborative environment