QA Support Specialist (remote) in Preis HR agency

QA Support Specialist (remote)

abroad, remotely

For the client, an innovative FinTech company, we are looking for a responsible QA Support Specialist (remote work), which will help ensure high product quality and maximum user satisfaction.

Required skills:

Software Testing:

• Experience in manual testing to identify and reproducing problems reported by users.
• Ability to use Postman for API testing.

Bug Tracking and Reporting:

• Ability to work with JIRA to register, track and update issues.
• Ability to generate detailed error reports with steps to reproduce, expected and actual results.

Basic Programming Knowledge:

• Basic knowledge of JavaScript, HTML/CSS, Python and SQL.
• Ability to write and understand simple scripts and queries to assist in troubleshooting and testing.

English:

• Level of English: spoken and written at B2 level.

Responsibilities:

User support:

• Providing technical support via email, chat and phone.
• Quick response to user requests, problem solving and recommendations.

Software Testing:

• Manual testing to identify and reproduce problems.
• Using Postman to test APIs and ensure they work correctly.
• Analysis and testing of new features before their release.

Bug tracking and management:

• Using JIRA to log and track issues.
• Generating detailed error reports with steps to reproduce.

Cooperation with the development team:

• Close cooperation with the developers to solve the identified problems.
• Participation in team meetings to discuss current tasks.

Training and Development:

• Updating product knowledge and technical skills.
• Developing skills in programming and testing.

Process documentation:

• Create and update process and test documentation.
• Preparation of instructions for users.

Product Improvement:

• Participation in the product improvement process.
• Analysis of user feedback and recommendations to the development team.

The company offers:

• Work in a product company;
• Possible relocation or work in the office in Slovakia (Bratislava);
• Work remotely;
• Work schedule 8 hours a day, 5 days;
• Flexible work schedule;
• Competitive salary;
• Social package (paid holidays and sick leave);
• Professional and career growth;

About the company:

A group of companies engaged in the development of software solutions for Governments and Entrepreneurs around the world (except Russia and Belarus).

A group of companies creates cash register equipmentand accessories, and also develops software for managing all processes in any business (management accounting, cash operations, logistics, payment and settlement operations for customers, employees and business owners, etc.):

• Smart payment terminals;
• Mobile cash register application with pRPO;
• Management accounting system;
• Revenue control module;
• Own product - creating an online store for business within 10 minutes;
• CRM is a service that helps track all business processes and optimize them;
• ERP is your entire business in one convenient application.

The company has been on the market for more than 5 years and has more than 80 employees.
At the moment, the company's products are presented in 11 countries of the world, active expansion to 30 countries of the world is planned in the near future.