QA Production in Wix

QA Production

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Job Description

This role is currently available in the following shift.

Monday — Friday, 1 PM — 10 PM

• Investigate, escalate, and prioritize complex production issues
• Provide Wix users with technical solutions to their problems via email, or phone and remote control sessions if needed for complex cases.
• Understand and deliver the user’s perspective to R&D and product teams
• Work closely with the development team to deploy fixes when needed
• Collaborate with product and R&D on features and processes
• Influence the way we support users and improve processes to make sure the experience for our users is the best possible

Qualifications:

• A talented problem solver with 2+ years experience in customer-facing technical support or a quality assurance team
• Tech-savvy with a solid knowledge of the software development lifecycle and client-server architecture
• You have a fundamental knowledge of JS, HTML, CSS, and SQL
• You understand how API, and DNS work
• Practical experience using browser DevTools for testing and issue investigation
• You’re a great communicator able to work with various stakeholders, from support agents to developers and product managers
• Experience with Jira, Monday, and Asana — an advantage

About the team

We are Wix’s Production QA Team in Customer Care. We’re a group of driven, creative people who work together to remove barriers for Wix users when they build their sites, so they can have a great experience. We do this by keeping a cross-company perspective, asking tough questions, making creative decisions, all while maintaining a deep knowledge of the product and effectively using troubleshooting techniques and tools. We’re also the bridge between our users and developers.

We’re looking for a strong addition to our team who is passionate about quality, progress and believes that anything is possible if the right amount of effort and attention is applied. If you’re a critical thinker, ask the right questions, and know when to push back, this is your opportunity to join a team of professionals and make an impact!

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.