Project manager of the customer experience department (Customer Experience manager) in Fokstrot

The company "Foxtrot" invites a proactive manager of the customer experience department to its team. Main functional duties: Management of changes in the company, which are aimed at increasing NPS and CSI, with the aim of optimizing interaction from the customer's point of view; Studying the reasons for refusing to buy; Studying the main pain points of the company's employees; Measuring customer satisfaction at the pilot stage new solutions (at the request of the customer); In-depth study of customer needs and expectations, optimization of processes related to complaints and appeals. Requirements: Higher education in the field of marketing, sociology or psychology; Experience using Miro, CJM, PowerBI; High level of mastery of the Service Design methodology, Jobs ToBeDone; Business negotiation skills; Communicability, desire to develop, independence, leadership, multitasking. The company provides: Official registration, social guarantees; Competitive salary; Opportunities for development and training, both internal and external; Discounts on the Foxtrot range of products; Special offers from partner networks (discounts on sports tickets, movie tickets, etc.). All sent resumes will be considered within 5 working days. We will call everyone whose resume matches our expectations. Otherwise, your resume will be saved and we will definitely contact you when a suitable vacant position appears. We are waiting for your resume indicating the desired level of income.