Project manager for the development of sales and service processes in Kiyivstar

Kyivstar has long been more than just a mobile operator. We create and offer modern solutions and products for everyone. Sales process development department is looking for a leading specialist in the development of sales and service processes. Main duties: Analysis of existing business processes of sales and customer service, providing suggestions for their improvement. Conducting an evaluation of the effectiveness of changes and analyzing their impact on existing processes and systemsCollection, description and analysis of user stories (User stories), formation of requirements for processes and productsImplementation of business process optimization projects, including organization, planning, management and control of the execution of project tasks Development of normative documents (orders, instructions, regulations, etc.) for regulation of the life cycle of business processesDocumentation of requirements for improvement, simplification, automation of business processesProviding methodological support on the functioning of sales and service business processesCommunication with sales and service teams, questionnaires, conducting interviews, workshopsRequirements: 1 year of work experience in business analysis and optimization of processesExperience in project management will be an advantage for the candidate. Project management skills. Ability to work in cross-functional teams with other participants. people and the entire country. We provide all the basic social benefits and even more. Easy and comfortable onboarding. Your well-being is important to us - a program of psychological support for employees and their families. Long-life learning - we provide opportunities, and you manage your development.