Project analyst manager (Customer journey manager) in UKRSIBBANK BNP Paribas Group

ABOUT US

UKRSIBBANK BNP Paribas Group is one of the largest universal banks of Ukraine. We are a stable partner that offers modern and reliable banking with the support of the leading European group BNP Paribas Group. We take care of customers and employees, contribute to the strengthening of the Ukrainian economy, and have a positive impact on the development of society.

We thank our defenders who faithfully defend freedom and independence of Ukraine, and we create a favorable environment for working in the bank.

Recognition of our professionalism:?

• leader among banks in the Forbes rating of 30 sustainable private companies of Ukraine?
• No. 1 in the 2022, Q1 bank viability rating by the leading business publication Mind.ua?
• Long-term rating of UKRSIBBANK at the level of uaAAA according to the national Ukrainian scale, according to the rating agency "Expert-Rating".

BNP Paribas Global Awards by Euromoney:?

• World's best bank for Markets?
• The world's best bank for corporate clients?
• The world's best sustainable finance bank?
• The World's Best ESG, Data and Technology Bank

UKRSIBBANK received the TOP EMPLOYER certification, which confirms compliance with the best management practices in Ukraine and Europe.

We are looking for a Manager-analyst of projects

KEY CONDITIONS' LANGUAGES: 

• Planning (mapping) the customer journey and prioritizing solutions.
• Training and mentoring team members to improve their performance and skills< /li>
• Conduct user research and analysis to understand user needs and preferences for existing products and channels.
• Collaborate with global marketing to ensure channel specifics are considered when customizing existing products.
• Providing information and recommendations to improve the user experience for existing products and channels.
• Participating with the marketing team in market research and analysis to identify potential opportunities and user needs for new products.
• Collaborate with cross-functional teams to ensure user needs and channel specificity are addressed throughout the product development process and support project scoping.
• Ensure user-centric design thinking methodology throughout the tribe
• Development of analytics for user interaction indicators andreports on the success of UX improvements
• Application of a cross-channel, service-oriented approach and ensuring consistency of solutions

BASIC SKILLS AND QUALIFICATIONS:

• Higher education (economics, engineering, management, marketing)< /li>
• Work experience of 3 years in the direction of customer experience
• Proficiency in English at the Intermediate + level
• Practical experience in developing holistic, multi-channel designs for customer ecosystems and service delivery.
• Experience in developing and conducting Customer Experience Immersions.
• Experience in rapid design research.
• Ability to identify customer and business needs through contextual inquiry, generative and quantitative research, and identify solutions to meet those needs.

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