Program Manager, Scaled Engagement in LinkedIn

Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionThis position can be performed in New York, Chicago San Francisco, or Sunnyvale, depending upon which location the applicant chosen for the role is currently residing.At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.LinkedIn is looking for a Program Manager to help maximize the utilization and impact of LinkedIn Customer Learning programs, offerings, and delivery platforms.In this role, you will be responsible for continuously reviewing and evaluating the effectiveness of the Customer Learning ecosystem and making recommendations that measurably drive increased customer and business value at scale through programmatic and systems optimizations of the LinkedIn customer-facing programs, offerings, and delivery platforms. You will work in close coordination with customer success, digital cs, product and operations across LinkedIn and be accountable for the implementing new or updating existing processes and workflows, enhancing current programs with operational efficiencies, and reporting success metrics aligned to business goals.To be successful in this role, you must demonstrate critical thinking to solve complex problems by gathering and interpreting information from multiple sources, recognizing relationships between diverse systems, and recommending solutions that meet the needs of a complex network of stakeholders. You must also demonstrate a proven track record of effective project management skills, driving customer value, and communicating impact through data driven storytelling. Establishing rapport and mutually beneficial relationships with your peers, leadership, cross-functional partners, and stakeholders is another key to success. Finally, things move quickly on this high-performing team and deadlines shift to meet the needs of the business. Demonstration of self-direction paired with clear, effective, and transparent communication is a must.Key Competencies: Operational Rigor: Demonstrates the ability to land continuous operational improvements resulting in business efficiency. Critical Thinking: Skilled at finding logical flaws in arguments and plans, proactively identifies problems and solutions, and provides detailed insight and constructive criticism into problems and complex situations. Driving High Quality Customer Experience through Scale: the ability to demonstrate scaled business impact while increasing the customer experience. Working with Ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information. Responsibilities: Evaluate current programs, processes, and systems, and identify opportunities for automation, optimization, increased efficiencies, improved customer experience, and cost reduction. Embrace new technologies such as generative AI. Use learning analytics dashboards to proactively identify opportunities to share our data with other internal teams to drive business value, tell the customer value story aligned to larger business objectives, and to build business cases for gaining cross-functional alignment and support. Build and maintain expert level knowledge of learning delivery platforms or learning management systems. Provide strategic consultation for leveraging existing and new learning delivery platform features and functionality, to deliver improved customer experiences and optimize administrative processes. Execute administrative tasks and workflows in learning deliver platform including, on-demand content service requests, live webinar scheduling, operational maintenance, and platform enhancements. Drive recommendations and project plans of moderate complexity, identifying scope, success, dependencies, and roles/responsibilities that align to the problems identified. Build relationships with internal teams by fostering an environment of trust and partnership, is seen as a trusted advisor, and understands when and how to engage with cross-functional partners and key stakeholders. Build communication plans that address different project stakeholder needs, provide regular updates on program progress and leverage relevant channels and formats to deliver key messages. Proactively identify dependencies between teams and ensure all plans align on delivery criteria. Develop and maintain a comprehensive understanding of the internal, competitive landscape and market trends to inform the evolution of self-serve and at-scale customer education strategies and programs.      QualificationsBasic Qualifications:5+ years of relevant experience. Experience managing programmatic operations of complex learning programs (systems, tools and data analysis) Preferred Qualifications: Ability to prioritize and execute moderate complexity projects under little supervision.  Experience in gathering business insights and identifying trends from data from multiple sources.  Ability to create effective and engaging presentations for a variety of audiences.   Independently capable of seeking information, solving conceptual problems, aligning resources and delivering results in challenging situations.  Strong written and verbal communication skills. Strong organizational skills and attention to detail. Experience driving internal influence working cross-functionally on common goals. Prior work experience in Tableau, Power BI, Skilljar, or other learning management system a plus. Experience partnering with multicultural teams and working across multiple different time zones globally. Demonstration of a growth mindset and team first attitude. Suggested Skills: Collaboration Project Management Change Management Data Analysis LinkedIn is committed to fair and equitable compensation practices.The pay range for this role is $89,000 to $145,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.Additional InformationEqual Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf andhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:Documents in alternate formats or read aloud to youHaving interviews in an accessible locationBeing accompanied by a service dogHaving a sign language interpreter present for the interviewA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.Equal Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information. LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response. In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.Pay Transparency Policy StatementAs a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job CandidatesThis document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice Show more Show less Должностной уровень Другое Тип занятости Полный рабочий день Должностные обязанности Продажи Отрасли Технологии, информационные средства и Интернет