Product Technical Specialist in EvoPlay

Product Technical Specialist

Kyiv

Join our team to support and develop a large-scale, high-load system that allows companies to build affiliate programs from scratch. We are looking for a Product Support specialist, who will help our customers to use our product as efficiently as possible and achieve high results in affiliate marketing.

Required skills:

• 1+ years of experience in an IT company as a Technical/Application/Product Support specialist, QA, Project/ Product Manager;
• Competent and constructive communication with the client and the team;
• Basic technical knowledge of how the Web works, what API is;
• Basic understanding of client-server architecture;
• Knowledge and understanding of SDLC, knowledge of basic project development methods (Waterfall, Agile);
• Ability to work in multitasking mode, prioritize and switch between tasks;
• Ability to analyze and reproduce the problem;
• Ability to learn quickly;
• Literacy, Intermediate English.

Responsibilities:

• Providing quality customer support (B2B). Answers to questions in chats;
• Analysis and reproduction of customer problems, search for their solutions;
• Conducting product demos, product functionality consultations, user onboarding;
• Maintaining the product knowledge base, recording screencasts, writing manuals;
• Collection of feedback from customers;
• Search for ideas to improve the product (analysis of customer requests);
• Interaction with the team of Product Managers, Developers, Designers.

In our team, we value:

• Communicability. Openness to communication, ability to formulate tasks clearly and succinctly (written and orally);
• Orientation on the result, flexibility. Willingness to go beyond assigned tasks without limiting areas of responsibility;
• Liability. Attention to details, independence, willingness to make commitments and adhere to agreements;
• Proactivity. Ability to set goals and work towards them. Creating opportunities without waiting for them to appear;
• Orientation on development and self-learning. Continuous desire to learn and develop your skills, gain new experiences.

Will be a plus:

• Experience working in a product team and/or product company;
• Experience in setting tasks for the technical team, experience in writing TOR;
• Work in the field of Affiliate & Performance Marketing (partner programs);
• Experience with Jira, Confluence;
• Analytical thinking;
• QA background or past experience.

We offer:

• Competitive salary;
• Flexible schedule (start of work from 8 to 11, 8 hours/day);
• 20 working days of vacation;
• Compensation for sick days and sick days;
• Medical insurance;
• The opportunity to develop your skills on real tasks in a team of experienced Product Managers;
• Ability to work with diverse and interesting tasks;
• Development and the possibility of growth to the position of team leader of the support team, or to the position of Product Manager;
• Work in a friendly atmosphere;
• Team building and other fun activities;
• Mental health care - corporate psychologist for the team;
• Office with uninterrupted internet and a generator;
• Referral program and the possibility of rotations;
• Internal L&D platform with courses and online library.

Ready to create and improve a product with us? Join our team, submit your resume and help us exceed our customers' expectations!