Product Support specialist in EvoPlay

We are the product IT company Evoplay, a leading developer of comprehensive solutions and products for the online gaming industry. Based on many years of work experience, we have designed and developed a set of products designed for the creation and effective management of gaming systems.

??Join our team to support and develop a scalable, high-volume system that allows companies to build affiliate programs from scratch. We are looking for Product Support specialist which will help our customers to use our product as efficiently as possible and achieve high results in affiliate marketing.

Needed skills:

• 1+ years of work experience in an IT company as a Technical/Application/Product Support specialist specialist, QA, Project/Product Manager;
• Competent and constructive communication with the client and the team;
• Basic technical knowledge as works Web, what is API;
• Basic understanding of client- server architecture;
• Knowledge and understanding of SDLC, knowledge of basic methods project development (Waterfall, Agile);
• Ability to work in multitask mode, prioritize and switch between tasks;
• Ability to analyze and reproduce the problem;
• Ability to learn quickly;
• Literacy, Intermediate English.< /li>

Responsibilities:

• Providing quality customer supportthere (B2B). Answering questions in chats;
• Analysis and reproduction of customer problems , finding their solutions;
• Conducting product demos, consulting product functionality, user onboarding;
• Product knowledge base maintenance , recording screencasts, writing manuals;
• Collecting feedback from customers ;
• Search for ideas to improve the product (analysis of customer requests) ;
• Interaction with the team of Product Managers, Developers, Designers.

In our team we value:< /font>

• Communicability. Openness to communication, ability to formulate tasks clearly and succinctly (written and verbal );
• Result orientation, flexibility. Willingness to go beyond the limits of the assigned tasks, without limiting the areas of responsibility;
• Responsibility. Attention to detail, independence, willingness to make commitments and adhere to agreements;
• Proactiveness. The ability to set goals and work towards their achievement. creating opportunities without waiting for them to appear;
• Orientation on development and self-learning. Continuous desire to learn and develop your skills, gain new experience.

You will be a plus:

• Experience working in a grocery store team and/or product company;
• Experience in setting tasks of technical teams, experience writing technical specifications;
• Work in the field of Affiliate & Performance Marketing (affiliate programs);
• Experience with Jira, Confluence;
• Analytical thinking;
• QA background or past experience .

We offer:< /font>

• Competitive salary;
• Flexible schedule (starting work from 8 to 11, 8 year/day);
• 20 working days of vacation;
< li>Compensation for sick days and sick days;
• Health insurance;
• Opportunity to develop your skills on real tasks in a team of experienced Product Managers;
• Opportunity to work with diverse and interesting tasks;
• Development and the possibility of growth to the team lead position of the support team, or to the Product Manager position;
• Working in a friendly atmosphere;
• Team building and other fun activities;
• Mental health care - corporate psychologist for the team;
• Office with uninterrupted internet and generator;
• Referral program and the possibility of rotations;
• Internal L&D platform with courses and online library.

Willing to build and improve the product together with Join our team, submit your resume and help us exceed our customers' expectations!