Product Support specialist in EvoPlay

Join our team to support and develop a scalable, high-volume system that allows companies to build affiliate programs from scratch. We are looking for a Product Support specialist who will help our customers use our product as effectively as possible and achieve high results in affiliate marketing.

1+ years of experience in the position of a Technical specialist/ Application/Product Support specialist, QA, Project/Product Manager.

Responsibilities:

• Providing quality customer support (B2B). Answering questions in chats.

• Analysis and reproduction of customer problems, finding their solutions. 

• Conducting product demos, product functionality consultations, user onboarding.

• Maintaining the product knowledge base, recording screencasts, writing manuals.

• Collection of feedback from clients.

• Looking for ideas to improve the product (analysis of customer requests).

• Interaction with the team of Product Managers, Developers, Designers.

In our team, we value:

• Communicability. Openness to communication, ability to formulate tasks clearly and succinctly (written and spoken).

• Orientation on results, flexibility. Willingness to go beyond the limits of assigned tasks without limiting the area of ​​responsibility.

• Responsibility. Attention to detail, independence, willingness to undertake obligations and adhere to agreements.

• Proactivity. The ability to set goals and work towards their achievement. Creating opportunities without waiting for them to appear.

• Orientation towards development and self-learning. Continuous desire to learn and develop one's skills, gain new experience.

It will be a plus:

• Experience working in a product team and/or product company.

• Assocfrom setting tasks to the technical team, experience in writing technical specifications.

• < span style="font-weight: 400; font-style: normal; text-decoration: none">Work in the field of Affiliate & Performance Marketing (partner programs). 

• Experience with Jira, Confluence. 

• Analytical thinking.

• QA background or past experience.

We offer:

• Competitive salary;

• Flexible schedule (starting from 8 to 11, 8 hours/day);

• 20 working days of vacation;

• Compensation for sick days and sick days;

• Health insurance;

• Opportunity to develop your skills on real tasks in a team of experienced Product Managers;

• Opportunity to work with diverse and interesting tasks;

• Development and the possibility of growth to the position of team leader of the support team, or to the position of Product Manager;

• Working in a friendly atmosphere;

• Team building and other fun activities;

• Mental health care — cocorporate psychologist for the team;

• Office with uninterrupted internet;

• Referral program and the possibility of rotations;"

  Internal L&D platform with courses and online library .

Ready to create and improve your product with us? Join our team and help us exceed our customers' expectations!