Product Support Specialist in Introduct Group

Description Weare seeking aspecialist with exceptional communication skills tojoin our product support team. Ifyou are passionate about delivering exceptional customer service and have agenuine interest intheIT field, wewant tohear from you.Your primary responsibility will betoassist our customers, ensuring aseamless experience with our services. Communication with customers will take place via online chat, phone, oremail, supported bytailored scripts. Your tasks include identifying pertinent details, gathering additional information from various monitoring systems, and making decisions onissue resolution orescalation.Daily interaction with internal clients and external partners isessential toensure smooth collaboration, with the ultimate goal ofensuring customer satisfaction and personal fulfillment.Please submit yourCV inEnglish!Requirements“Good customer service” isn’t just aphrase toyou; it’s agenuine commitment.Apositive attitude, strong communication skills, responsibility, resilience, and asolutions-oriented mindset are crucial.Interest incontinuous learning and growth within theIT field.Previous experience inateam environment.Willingness towork aschedule, including 12-hour night shifts (from 7pm to7am), weekends, and holidays.Preference for office-based work, asremote work isnot available for this position.Excellent proficiency inboth spoken and written Ukrainian and English.Must beopen tobusiness travel opportunities toEstonia.Responsibilities While prior experience intechnical orcustomer support roles, orasimilar position, isbeneficial, the primary requirement isagenuine desire toprovide product support and acommitment toongoing professional development.Desirable skills:Experience inatechnology company.Familiarity with databases.Strong team player.Knowledge ofRussian for communication isaplus.Working ConditionsShift-based work schedule (12-hour shifts, including nights, weekends, and holidays).Office-based work, with noremote work option.Collaborative environment with ateam ofprofessionals.Official employment, under aDiyaCity contract.Paid vacation days.Salary comprised ofabase rate and bonus.Opportunity for business travel.Comprehensive training provided.