Product Support Representative in FIS Technology Services (Poland) Sp. z o.o.

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What we offer you:

• Working in an innovative and flexible environment within an established global company
• Becoming a part of a team of talented experts in banking and payment solutions
• Comprehensive onboarding process
• Flexible working hours and a good work-life balance
• Contract of employment
• Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%
• Language courses within working hour

• Prior banking experience preferred
• Strong analytical, organizational and time management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
• Knowledge of FIS products a plus

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What we offer you:

• Working in an innovative and flexible environment within an established global company
• Becoming a part of a team of talented experts in banking and payment solutions
• Comprehensive onboarding process
• Flexible working hours and a good work-life balance
• Contract of employment
• Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%
• Language courses within working hour
,[Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment., Provide in-depth product support and researching client issues., Troubleshoot problems with equipment or software applications and recommend corrective action., Document customer information and recurring technical issues to support product quality programs and product development.] Вимоги: Degree, Analytical skills, Prior banking/ finance experience Бонуси та переваги: Private healthcare, Lunch card, English lessons, Integration events, Multisport, Friendly atmosphere, Free coffee, No dress code, Modern office.