Product Owner (Quality) in Nova poshta

Nova Poshta is the leader of express delivery in Ukraine. Our team is constantly growing and we are currently looking for a:"Product Manager"for ownership for systemic product quality through customer experience data.

Role Vision:build a product quality management system from the ground up that turns customer experience issues into concrete changes in products A role at the interface of product, customer experience and analytics.

We are looking for a person who not only analyzes complaints, but finds system defects, determines their real impact and brings changes to a measurable result.

We offer:

• Official employment and "white" wages;
• Paid holidays, sick leave, business trips;
• Medical and life insurance;
• Opportunity for career growth in one of the largest teams in the country;
• Professional development;
• A friendly atmosphere and a team that strives to create innovative products and services.

Main duties:

1. Quality analytics

• Analysis of customer requests (chats, calls, feedback);
• Classification of problems by types;
• Identification of recurring defects;
• Identification of top sources of negative experience;
• Formation of regular reports and dashboards;

2. Root Cause Analysis

• Conducting A3 / RCA on key problems;
• Identification of process and product causes;
• Separation of operational failures from product defects;
• Formation of clear recommendations;

3. Interaction with product teams

• Formation of the backlog of quality improvement initiatives
• Prioritization of changes based on impact
• Control of the implementation of solutions
• Validation of the effect after the release

4. Quality control system

• Development of product and service quality assessment standards
• Introduction of new feedback channels

5. Building the Quality > Product cycle

• Regular quality-review sessions
• Formalization of the process of transferring insights into the product

Requirements for the candidate:

• Experience in product or service analytics;
• Experience in researchcustomer problems and turning them into solutions;
• Strong analytics and systems thinking;
• Ability to work with large arrays of requests;
• Experience of interaction with product teams;

The advantage will be: experience in the role of Product Manager/Owner, analytics; experience in logistics / e-commerce / fintech and work with AI or automation.

If all this is about you and you want to be a part of Nova Poshta, send your resume with wishes for the level of financial reward.