Product owner (Onboarding) in NovaPay

Financial company "NovaPay" (group of companies "NOVA") in connection with staff expansion announces a competition for the vacancy «Product owner (Onboarding)»

Requirements:

• Experience From 3 years of work in banking or financial institutions in the direction of development of customer engagement and service processes in remote channels (mobile application) and in branches;
• at least one implemented customer onboarding service for opening a payment account in a remote channel;
• understanding of the principles and rules of building onboarding processes and customer service of individuals for payment accounts, payment cards, cash transactions;
• knowledge of the processes of identification and verification of customers, holders of payment cards;
• knowledge of the market of payment services, including the market of remote banking service, best practices and experience.

Main tasks:

• Working with the customer funnel of the Onboarding service, analyzing and implementing tasks to increase its conversion;
• constant participation in testing the Onboarding service, collecting feedback, forming a backlog of improvements, optimization of process time;
• preparation of business requirements and their coordination with the responsible departments in the company for the purpose of further implementation;
• communication with teams of business analysis, development, marketing, customer experience in all stages of design, implementation and support of new processes or changes to them;
• assessment of the effectiveness of implemented projects/tasks and analysis of compliance of processes with client and company values.

We offer:

• Work in an innovative company in the FinTech segment
• Opportunity to work in a hybrid format or remotely
• Care for your mental and physical health (medical insurance , psychologist consultations, corporate sports communities)
• Learning and development (English language classes, courses and trainings for professional growth)
• Annual salary reviews according to own performance
• Meetings with famous speakers in the Corporate Club
• Mentoring program and support for each new employee
• Opportunity to show your talents (we value creative initiative and support it)