Product Owner (Customer Growth) in Nova poshta

Nova Poshta is the leader of express delivery in Ukraine. Our team is constantly growing and we are currently looking for a "Product Owner (Customer Growth)". A specialist who will be responsible for increasing the value of the client base of the NOVA group of companies on the markets of Ukraine and Europe.

We offer you:

• Official employment, "white" wages, paid holidays, sick leave, business trips;
• Medical insurance;
• Insurance life;
• Friendly team;
• Opportunity for career growth.

What needs to be done:

• Form and implement a customer growth strategy using a loyalty program, gamification, personalized offers and trigger communications;
• Develop and scale loyalty and stimulation mechanics taking into account the specifics of the local markets of Ukraine and Europe;
• Manage the full customer life cycle: activation, retention, reactivation, win-back based on segmentation, cohort;
• Influence product economics: LTV, ARPU, CAC, Churn, Conversion Rate;
• Launch and scale data-driven experiments: A/B tests of mechanics, offers;
• Build an ecosystem of partnerships: internal services of the NOVA group and external partners, coordination of integrations and joint products;
• Ensure the work of a cross-functional team: formation of a roadmap, prioritization of the backlog by business value, work with IT, marketing and data;
• Provide transparent analytics and reporting for stakeholders.

We expect from you:

• From 3 years of experience as a Product Owner or Product Manager in growth, CRM, loyalty, FinTech or E-commerce products;
• Strong analytical background: LTV, ARPU, CAC, ROI, Churn, cohort analysis;
• Practical experience in implementing or integrating CRM platforms, understanding the principles of client communication platforms, including eSputnik or Braze, as well as working with JIRA, Confluence, Miro and Figma;
• Stakeholder management experience in cross-functional teams;
• Clear ownership growth metric, not just delivery of functionality;
• Ability to combine product thinking, marketing tools and analytics;
• Working with several markets and scaling solutions within the group.

If all this is about you and you want to be a part of New Mail, send your resume.