Product Manager (Return) in Nova poshta

Nova Poshta is the leader of express delivery in Ukraine. Our team is constantly growing and we are currently looking for a:"Business Product Manager"to return.

We offer:

• Official employment and "white" wages;
• Paid holidays, sick leave, business trips;
• Medical and life insurance;
• Opportunity for career growth in one of the largest teams in the country;
• Professional development;
• A friendly atmosphere and a team that strives to create innovative products and services.

Main responsibilities:

• Development of the return service for private and business customers within Ukraine, the EU and international routes (EU - UA - EU).
• Formation of the return service product strategy: scenarios for C2C, B2C, B2B; integration with e-commerce platforms; simplifying the process for the recipient and the sender.
• Building end-to-end return processes - from initiation in the office or application to the completion of the operation (receipt, sorting, return delivery, compensation / refund).
• Interaction with internal teams (operations, NovaPay, support, IT, legal department) to digitize, automate and unify scenarios return.
• Working with tariffs and financial models: development of a transparent tariff model for different types of customers and delivery directions; analysis of competitive prices, the impact of tariffs on adoption and conversion; coordinating rate changes with the finance department and monitoring margins.
• Initiating and launching digital solutions: creating returns in My Nova Post, a mobile application, via API; automatic generation of invoices, QR codes and return labels.
• Preparation and analysis of analytical reports and performance indicators: % of digital returns, SLA, adoption, CSAT/NPS, number of support requests, service cost.
• Research of customer pain points (sellers, receivers, e-commerce platforms) and development of hypotheses to reduce steps, time and communications in the process return.
• Responsible for key metrics: adoption of digital scenarios, execution SLA, process time, CSAT/NPS, service margin.

Candidate requirements:

• 3+ years experience in the position of Product Manager/Product Owner in the field of logistics or e-commerce;
• Experience in developing complex products with a large number of scenarios;
• Understanding the processes of order processing, last mile delivery;
• Experience in forming and implementing a product strategy;
• Ability to negotiate with partners, customers, internal stakeholders;
• Experience in making decisions based on data (GA4, Amplitude, SQL queries);
• Confident mastery of Jira,Confluence, Figma, Miro;
• Experience of working in cross-functional teams using the Agile/Scrum approach.

If all this is about you and you want to be a part of New Mail - send your resume with wishes to the level of financial reward.