Product Manager (Items) in Nova poshta

Nova Poshta isthe leader of express delivery in Ukraine. Our team is constantly growing, and we are currently looking for a Product Manager to lead the development of the pickup and drop-off product in Points.

We offer:

• Official employment and salary, paid holidays, sick leave, business trips.
• Participation in large-scale strategic projects.
• Opportunity to implement your ideas in an environment that supports innovation.
• Medical insurance.
• Life insurance.
• A team of professionals and a dynamic work environment. atmosphere.

Main duties:

• Formation and development of the product "Receive and send at points" on a horizon of 6-12 months.
• Responsibility for end-to-end customer experience in branches: arrival > check-in > waiting > issuing / receiving > after-service.
• Management of the full cycle of Discovery > Delivery > Launch for point services.
• Analysis of customer needs, operational processes in points, queues, bottlenecks and support requests.
• Benchmarking and analysis of competitors and alternative channels (shops, PUDO, Courier, Offline Retail).
• Work closely with branch operations teams, IT, UX/UI, finance and training units.
• Responsible for financial and product metrics of the points product: revenue and revenue per branch / customer; the number of shipments and receipts; average check; average service time; % of operations without errors; service SLA; CSI / NPS; WISMO.
• Launching pilots and experiments (new scenarios, digital point solutions, A/B tests).
• Preparation and defense of product initiatives to management and key stakeholders.
• Post-lease analysis, gathering insights from operational teams and customers

Requirements for the candidate:

• 3+ years of experience in the role of Product Owner / Product Manager (digital products or physical services).
• Practical experience with customer flows (CJM, user flows) and their optimization.
• Understanding last-mile logistics or services with physical points of interaction (departments, PUDO, retail, delivery).
• Experience of working with product analytics: KPI, funnels, cohorts, conversion, SLA.
• Ability to form user stories, acceptance criteria, work with product backlog.
• Experience of cross-functional interaction with IT, UX/UI, operational and support teams.
• Confident command Jira / Confluence.
• System thinking, focus on customer experience and measurable results.

If all this is about you and you want to be a part of New Mail - send your resume withwishes to the level of financial reward.