Product Manager (Branches Experience C2C) in Nova poshta

Nova Poshta isthe leader of express delivery in Ukraine. Our team is constantly growing, and we are currently looking for a Product Manager to lead the development of the receiving and shipping product in our C2C customer offices.

We offer:

• Official employment and salary, paid holidays, sick leave, business trips.
• Participation in large-scale strategic projects.
• Opportunity to implement your ideas in an environment that supports innovation.
• Medical insurance.
• Life insurance.
• A team of professionals and a dynamic work environment. atmosphere.

Main duties:

• Formation and development of the product "Receive and send in branches" for S2C customers over a 6-12 month horizon.
• Responsibilities for end-to-end customer experience in branches: arrival > registration > waiting > issuing / receiving > after-service.
• Managing the full cycle of Discovery > Delivery > Launch for branch services.
• Analysis of customer needs, operational processes in branches, queues, bottlenecks and support requests.
• Benchmarking and analysis of competitors and alternative channels (postmats, PUDO, Courier, Offline Retail).
• Work closely with Branch Operations, IT, UX/UI, Finance, and Learning divisions.
• Responsible for Branch Product Financial and Product Metrics: Revenue and Revenue per Branch / Customer; the number of shipments and receipts; average check; average service time; % of operations without errors; service SLA; CSI / NPS; WISMO.
• Launching pilots and experiments (new scenarios, digital solutions in departments, A/B tests).
• Preparation and defense of product initiatives to management and key stakeholders.
• Post-lease analysis, gathering insights from operational teams and customers.

Requirements for the candidate:

• 3+ years of experience in the role of Product Owner / Product Manager (digital products or physical services).
• Practical experience with customer flows (CJM, user flows) and their optimization.
• Understanding last-mile logistics or services with physical points of interaction (departments, PUDO, retail, delivery).
• Experience of working with product analytics: KPI, funnels, cohorts, conversion, SLA.
• Ability to form user stories, acceptance criteria, work with product backlog.
• Experience of cross-functional interaction with IT, UX/UI, operational and support teams.
• Confident command Jira / Confluence.
• Systems thinking, focus on customer experience and measurable results.

If all this is about you and you wantIf you want to become a part of Nova poshta, send your resume with wishes to the level of financial reward.