Product Analyst / Data Scientist in JustAnswer

As a Product Analyst at JustAnswer, you will have the opportunity to become a Subject Matter Expert (SME) on Chatbot Strategy driving long-term growth and working on incorporating the newest technologies like LLM.

About The Role

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

- Collaborate with Product and Analytics leaders to conduct in-depth analyses and deliver actionable insights that drive tangible business impact.

- Dive into vast amounts of internal and external data to identify growth and optimization opportunities for the business.

- Package and communicate your findings and recommendations to a wide audience, including senior leadership.

- Perform both Descriptive and Prescriptive Analytics, including advanced modeling techniques like NLP and Text mining.

- Lead experiments (AB, MAB) and build reports to track trends and inform decision-making.

- Shape growth strategies from marketing and operational standpoints, operating as a lead analyst to understand our audience and guide strategic decisions.

What We’re Looking For

- 5+ years of experience

- Proficiency in analysis and business modeling using Excel

- Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R would be a plus

- Strong SQL skills, with the ability to write complex queries and extract valuable insights.

- Expertise in Descriptive and Inferential Statistical Analysis, coupled with experience in setting up and driving A/B Testing or Hypothesis Testing.

- Excellent written and verbal communication skills, with the ability to translate analysis results into actionable business recommendations.

- English proficiency (from upper-intermediate).

- Experience in e-commerce, customer experience, and app-related products would be preferable.

Perks and Benefits

- Time off throughout the year (paid and unpaid)

- Professional development support and encouragement

- Resources to help improve your overall well-being

- Free membership to dive into JA product