Process Optimization Manager\Business analyst in HR Agency Key People

HR Agency Key People is a leading company in the field of recruitment and HR consulting. We specialize in the search and selection of qualified specialists for our clients from various industries. 

We are seeking a dynamic and detail-oriented Process Optimization and Customer Service Team Manager for our client - a global leader in shipping and logistics. 

This role will be responsible for enhancing operational efficiency, overseeing documentation processing, and managing the customer service team. The ideal candidate will have a strong background in process improvement, excellent leadership skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Analyze current workflows, identify inefficiencies, and implement process improvements to enhance productivity and reduce costs;

• Collaborate with cross-functional teams to streamline operations and ensure best practices are followed;

• Develop and maintain key performance indicators (KPIs) to measure and track the success of process improvements;

• Oversee the management and processing of customer-related documentation, ensuring accuracy, compliance, and timely delivery;

• Develop and implement standard operating procedures (SOPs) for documentation handling;

• Train team members on documentation standards and ensure ongoing adherence to established processes;

• Monitor customer service metrics and implement strategies to improve customer satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field;

• 3+ years of experience in process optimization, operations, or a related role;

• Proven experience in managing and developing a small team;

• Strong analytical skills with the ability to identify areas for improvement and implementтsolutions;

• Excellent organizational and documentation skills, with a keen attention to detail;

• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments;

• Experience in a customer service environment is highly desirable;

• Knowledge of Lean, Six Sigma, or other process improvement methodologies;

• Familiarity with CRM and customer service software;

• Fluent English. 

We Offer:

• Competitive salary;

• Comprehensivesocial benefits package;

• Opportunities for professional growth and development within the company at a global level, including career advancement in our foreign offices;

• A dynamic and international team environment;

• A modern and comfortable office in the city center.

Contract Term: 2 years Fixed-term contract with the possibility of extension upon mutual agreement.

For more information, follow our telegram channel https://t.me/keypeoplecareer