Process analyst of the development department of remote services (Client-Bank IFOBS) in Bank Pivdenniy

Pivdenny Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets. "Pivdenny" has been a reliable financial partner for private and corporate clients for 31 years. The Pivdenny team consists of more than 1,700 active and purposeful employees throughout Ukraine. Four years in a row, the bank has been included in the rating of the "50 best employers" according to Forbes magazine.

We offer:

• competitive salary;
• health insurance or compensation for a gym membership;
• work in a functional, comfortable office with the possibility of remote work;
• consultations of a corporate psychologist;
• opportunity career growth and development;
• opportunity to take professional courses and training;
• opportunity to work in a stable and professional company with a friendly team.

What to do:

• Development and implementation of the development strategy of the Client-Bank taking into account the needs of corporate clients and the general business strategy of the bank.
• Building and permanent optimization of the corporate client onboarding process
• Building a process of supporting corporate clients - users of the Client-Bank, writing instructions and presentations for them.
• Formation and management of the backlog of digital solutions, prioritization of tasks on based on the analysis of received data, customer needs and business goals.
• Interaction with IT departments of the bank and suppliers of digital solutions, in terms of setting tasks, business testing, effective management of improvements, and implementation of new functions for digital solutions.
• Analysis of the market, competitor solutions, best practices in the field of digital banking for a corporate client.
• Management of the product life cycle, including monitoring of its metrics successes, testing hypotheses and implementing the necessary solutions or changes.
• Interaction with internal and external stakeholders, including business units, support units, customers and their vendors, regarding digital solutions.
• Organization of the process of receiving feedback from users of digital services, surveys or measuring the level of satisfaction with services, conducting interviews with customers, participating in UX/UI research.
• Ensuring compliance of digital services with regulatory requirements and security standards.

This will require:

• Experience in product departments (Product Manager, Product Owner) from 3 years, preferably in banks, financial companies or B2B SaaS.
• Understanding of the product approach, Agile methodologies (Scrum, Kanban), CI/CD principles is desirable.
• Experience of interaction with IT teams, knowledge of the basics of APIs, integrations, architecture of digital solutions.
• Availability of knowledge in the field of remoteo banking services for corporate clients, including working with payment systems, integrations with ERP, electronic documents and digital signatures.
• Understanding of the Client-Bank architecture, including back-end systems, databases, transaction security and authentication mechanisms.
• Experience with banking gateways, payment modules, SWIFT/SEPA payments and processing is preferred transactions.
• Analytical thinking, skills in working with data and metrics.
• Experience in project management and working in cross-functional teams.

• Excellent communication skills, ability to work with different levels of stakeholders

  
  

If you are interested in our offer, send your feedback and learn about the details.

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