Premium Support Agent in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Today, our portfolio includes 14+ businesses in various niches — from EdTech to SaaS. Our approach is simple: big markets, ambitious goals, strong teams. And our key expertise is modern technologies, deep analytics and fast scaling.

We are currently looking for aPremium Support Agentfor one of our businesses.

What challenges await on you in the rolePremium Support Agent:
— Building and developing long-term relationships with clients;
— Keeping and returning clients to the product
— Solving client issues “on a turnkey basis”, finding the best ways to solve them;
— Proactive working with customer proposals, transferring them to the product;
— Communication with external stakeholders to solve cases.

What is important to us:
— Advanced English (C1 +), spoken and written. It is very important for us, because we communicate mainly with Americans;
— 1+ years of experience in sales, account management, teams working with VIP clients;
— Experience working with premium clients;
— Absolute ownership of your area of responsibility, turnkey projects and initiatives;
— Strong communication and writing skills: the ability to communicate with clients in calls, keep them in goals and lines of conversation, work with objections, be able to solve cases in correspondence;
— Strong commercial acumen, with a deep understanding of business operations;
— Structured critical thinking and the ability to make business decisions based on data;
— Possession of various tools to build effective communication with different types of clients.
— Willingness to work evening and night shifts (with 18:00 to 02:00)

It will be a plus:
— the presence of an internal standard for communication with clients and a healthy understanding of the phrase "the client is always right";
— experience of working in Western markets (USA, Canada, Europe);
— skill explain complex things in simple words.

What we offer:
In addition to the usual things, we can guarantee a minimum of bureaucracy, maximum independence, freedom of action and high responsibility.

SKELAR is an environment for self-realization of people whoable to create successful companies. We call such companies the next big everything.

In addition to businesses, we are developing the SKELAR foundation, a charitable fund created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine.

For this, we have created all the possibilities within our venture builder:
— 14 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
— Medical insurance and corporate doctor.

Let's build the next big everything together!