Polish/English speaking Customer Support in Pexly

We are looking for qualified personnel as Polish speaking Customer Support Representative, with Fluent Polish and C1 English language skills to help a direct-to-consumer beauty company offering a range of hair care and skincare products that are natural, cruelty-free and environmentally friendly. Additionally, they offer a business opportunity for individuals interested in becoming independent Market Partners and selling hair care/skin care products. You will support distributors with calls on queries such as products, delivery.

Our Customer Support team will handle both B2C and high-level B2B customers.

It is a full-time fully remote position 

Schedule: Monday to Friday, from 10:00AM to 6:30PM CET, training 3 weeks from 1PM to 10PM CET (US trainers - in English)

You have great opportunity to get:

• Experience in the international company working with people around the globe;
• Compensation - $1450 for the probation period of 3 months, and $1500 + KPI bonus $100 after;
• You will receive an extra $150 for passing the training tests;
• 100% remote job;
• 20 paid days of vacations, up to 10 paid days sick leaves per year;
• Training will be provided by the company and the client;
• Management's attention, support and motivation.

Your responsibilities:

• Respond to user queries with friendly & timely support via CRM system (email, livechat, calls);
• Manage users' accounts;
• Study and apply product knowledge to recommend items based on understanding of the customers’ needs;
• Forward user feedback to other departments to help prioritizeplatform improvements;
• Do additional administrative tasks.

Most common questions are: product-related general questions, order and shipping queries, delivery delays, payment and billing questions, as well as assistance with the account. No sales!

For B2B customers there will be questions about: how to became Market Partners, the signup process, compensation plan, training resources, and ongoing support.

You are our perfect candidate if you:

• Have background / experience as a Customer Support Representative;
• Have experience with Freshdesk or similar CRMs;
• Have Fluent Polish language proficiency, and English C1 language proficiency;
• Can work under pressure and are a detail oriented person;
• Are proficient in using translation software and other relevant tools;
• Self-employment. We will sign a contract with you as an independent freelancer / self employed;
• You can work from home, don’t be distracted;
• Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!