Player Support Agent (Part-time) in Plarium

Player Support Agent (Part-time)

Remotely

The Player Support Department interacts with game communities and provides developers with user suggestions for improving game functionality.

This position involves a 4-hour day, 5 days a week.
Working hours: from Tuesday to Saturday from 14:00 to 18:30 (GMT+3).

For this vacancy, it is important to have Ukrainian citizenship or a permit to work in Ukraine.

You will

• conduct user verifications and respond to their inquiries through Zendesk;
• maintain appropriate documentation for all stages of GDPR/CCPA procedures;
• monitor the relevance of the GDPR/CCPA macro database and provide feedback to the Information Security Officer.

We expect from you

• knowledge of English at the Upper-Intermediate level or higher;
• effective communication skills and understanding of the principles of communication with clients;
• desire to work in a team;
• time management skills and the ability to work in multitasking mode;
• understanding the peculiarities of service interaction with players.

An understanding of GDPR/CCPA would be an advantage

• ;
• knowledge of Zendesk functionality;
• gaming experience.

We offer

• cooperation under a gig contract;
• remote work;
• 20 working days of paid vacation, all public holidays are weekends;
• fully paid sick leave.

* By sending your resume, you consent to the processing of your personal data. They will be processed by Plarium Ukraine LLC (Ukraine, Kharkiv, 27B Nauky Ave.) in accordance with our personal data storage and protection policy and the Law of Ukraine "On Personal Data Protection".