platform engineer (telecom) in Smart Solutions

Objectives of this role

• Development and improvement of tools for monitoring Service Platforms to provide quality Services.
• Development of automation tools to improve the efficiency of working with Service Platforms. Drive efficiencies in cloud and on-prem footprints through a data-driven approach to design decisions. 
• Be a first responder to platform alerts, monitor our products for issues, prioritize, triage them, and assess client impact. Collaborate with cross-functional teams to ensure quick resolution in accordance with SLA.

 Responsibilities

• Organize and participate in the maintenance of Service Platforms.
• Profound analysis and monitoring of Service Platforms performance.
• Configuration of the infrastructure for efficient and stable operation of the platform.
• Designing, developing, and implementing new systems, additional services, and support tools for existing systems.
• Participate in the testing and evaluation of new Service Solution samples.
• Detect issues, identify them (affected systems, locations, responsible teams) and respond in a timely manner by utilizing internal procedures.
• Document incidents, perform root cause analysis and inform responsible Leads.
• Investigate and resolve traffic-related issues, such as message delivery failures, network congestion, system errors, etc.
• Identification and resolution of potential issues with our platforms and services.
• Collaborate with service providers on maintenance, planning and support of existing platforms.

 Required skills and qualifications

• Tech-savvy & system-knowledge, curious with attention to details
• Critical thinker & problem solver
• Engineering or support background and passion for a role with 1 – 2 years of prior experience in the same or similar jobs
• Experienced with tools for monitoring systems (Grafana, Prometheus, Zabbix)
• Advanced skills in working with databases (Oracle [preferred], MSSQL, PostgreSQL, Redis)
• Working with Firewall commands (Iptables, Cisco ASA, strongSwan)
• Experience in the telecom industry
• Understanding of the principles of GSM network construction Technical knowledge in the field of SMS messaging: 
• Understanding of SMPP and SS7 protocols, as well as their key technical aspects

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in engineering
• 3+ year previous experience in engineering role
• Strong understanding of networking concepts and internet application fundamentals (TCP/IP, DNS, SSL, load balancing, etc)
• An understanding of computer science fundamentals and practical experience developing distributed systems.
• Programming language (Python/Java/GO/Ruby)
• Experienced in working with Linux