Pharmacy Support & Implementation Specialist (Remote) in ECP

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 6,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features.We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale.We are based in Wisconsin, but we are open to the role being fully remote.Provide first-tier technical support to ECP pharmacy partners via email & phone. Monitor the pharmacy support telephone line and inbox, take calls and emails as they come in, and triage and respond in a timely mannerOnboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversationsExecute software interface installationsMonitor & troubleshoot pharmacy server connections and other interfacesTroubleshoot client issues & concernsHelp maintain pharmacy-integrated features of ECPDocument technical processes and configurationsCollaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectationsHelp to develop best practices as the team growsParticipate in after-hour and emergency coverage as requiredRequirementsBachelor’s Degree preferred2+ years of applicable experience in a similar roleCustomer service and technical support experienceComputer networking knowledge preferredPharmacy experience preferredTroubleshooting, problem solving, & critical thinking skillsWindows/Microsoft Office knowledgeStrong communication skills (written, over-the-phone, face-to-face)Technical writer, skilled with email etiquetteAbility to manage multiple tasks, strong organization, and time management skillsWillingness to learn new topics, responsibilities, and processes as our business grows and evolves Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Медицинские услуги Отрасли Технологии, информационные средства и Интернет