Personal VIP Manager (AU) in Upstars

UPSTARS is a product IT company that takes off both people and brands. We know how to launch stellar projects in the field of iGaming 

Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market of Ukraine is a must-have, that is why we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for Personal VIP Manager.

Your future tasks:

• control of VIP player base;< /li>
• supporting user activity on projects;
• return clients from inactivity;
• analysis of the behavior of the client base, provision of personalized assistance to clients and formation of a positive client experience on the project;
• processing of incoming and outgoing communications according to tasks and client requests;
• work simultaneously in several communication channels: calls, letters, messengers.
• possibility to work according to the schedule 6:30-15:30 Kyiv time (work schedule from Monday to Friday).

Your skills:

• fluent English (both spoken and written)
• gambling experience;
• ability to communicate on the phone and in letters;
• ability to interest the client in projects, it is interesting to emphasize the positive aspects of the project;
• work with player objections;
• ability to allocate working time and adhere to set deadlines;
• desire to learn new tools, work with them and develop new knowledge;
• empathy and stress resistance in complex cases.

 
Preferred, but not critical:

• ability to use Excel;
• experience working with the SoftSwiss administration.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

 Mast hev:

• hybrid work — work where you are comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave - we are for work-life balance;
• medical insurance in top clinics — we care about your health;
• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's get to know each other!