Personal Account Manager in Upstars

UPSTARS is a product IT company with which both people and brands fly. We know how to launch stellar projects in the field of iGaming. Our main focus is B2B services and technological solutions for clients from all over the world. And yes, maintaining the legal and transparent market of Ukraine is a must-have, that is why we were the third in the country to receive a B2B license for the provision of gambling services. We are expanding our dream team and are looking for a Personal Account Manager. Your future tasks: control of the vip player base; support user activity on projects; return of inactive players; analysis of client base behavior; provision of personalized assistance to clients and formation of a positive client experience on projects; processing of incoming and outgoing communication according to tasks and client requests; Your skills: high level of English and German (Advanced); experience work with iGaming products; the ability to communicate by phone and in letters; the ability to interest the client in projects, it is interesting to highlight the positive aspects of the project; work with player objections; multitasking; the desire to learn new tools, work with them and develop new knowledge; empathy and stress resistance in complex cases .Desirable, but not critical: the ability to use excel; experience working with softswiss administration. How our communication will take place: A conversation with a recruiter. You will learn more about the company, the team and the technology stack. Share your experience and expectations from the position. You will be able to ask questions and learn about the next steps. Technical interview We will discuss your experience and skills in more detail. You will meet the leader of the team. You will hear about future work tasks and processes in the team. Our advantages: we like tasks with an asterisk, because they reveal potential; we speak directly and simply, even about complex things; we do not like bureaucracy and outdated approaches - we give freedom of action; we have our own capacities for creating technological solutions from scratch; we use cloud storage, Kubernetes and other components of digital maturity; we strive to automate the routine in order to use time for development and professional growth within the company; we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies. Mast-hev: hybrid work - work from home or from the office, where everything is for your comfort and safety; flexible start of the working day - start when it is convenient for you; 20 days of paid vacation, public holidays and sick days - we are in favor of work-life balance; medical insurance in top clinics - we care about your health; Benefit cafe - spend monthly on your preferences, hobbies, sports, etc.; events - take part in master classes, visit team buildings and corporate companies; training, training and training again - an individual budget for courses, corporate English, workshops and an online library. Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's meet!